Our Shipping Policy

Shipping Policy

At Custom Gym Towels we understand the importance of receiving your order in a timely manner. We strive to get your order on its way to you as quickly as possible to ensure prompt delivery to your doorstep.

This Shipping Policy outlines the terms and conditions regarding the shipment of Gym Towels ordered through our website. By placing an order with us, you agree that you have read and understood the following terms as outlined in this policy.

Order Processing And Fulfilment

Once you have placed your order, it will be placed in to our printing queue. Generally your order will be printed and shipped out from our partner factory in China within 4 business days. However this time frame could be extended during busier periods or due to unforeseen circumstances. We offer shipping within Australia and internationally. 

Shipping Methods And Timeframes

The available shipping methods and their estimated delivery timeframes will be displayed during the checkout process.

Please note that the estimated delivery timeframes provided are approximate and may vary due to factors beyond our control, such as carrier delays, customs clearance, or adverse weather conditions.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor the progress of your delivery.

Shipping Rates And Fees

Shipping rates are flat rate for both Australia and International orders. The applicable shipping charges will be displayed during the checkout process.

For international orders, any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer and may be collected upon delivery. We recommend checking with your local customs office for more information on potential charges.

Track Your Order

Once your order has been dispatched, you will receive a shipment notification email, which will have your tracking number, and can then be can be tracked.

If you cannot find your shipment notification, be sure to check Junk/Spam folders as they can sometimes be hidden there.

Please allow up to 24 hours after for tracking to be updated and visible. 

If you have any questions about our shipping policy or need assistance with tracking your order, we are here to help.

Lost Or Damaged Parcels

In the rare event that your package is lost or damaged during transit, please get in contact with us.

Please note Custom Gym Towels is not liable for any lost or stolen packages confirmed as delivered to the shipping address provided by the customer.